On hand items qualify for return under the following circumstances: We do not accept returns on custom orders or products “made to order”. Cancelled orders may be subject to a 20% restocking fee.Acceptance of all cancellation requests are subject to management discretion and order processing status.Cancelling an order(s) for on hand items must occur through Esty messaging, no other method will be honored.Cancelling an order(s) for on hand items will not be allowed if shipment has occurred, or after 11:59 pm EST day of order, whichever comes first and includes Saturdays, Sundays, and holidays.
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